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Job Title: Senior Technical Writer – APIs
Location: Continental U.S. or San Ramon, CA, US United States
Position Type: Full Time
Post Date: 04/07/2021
Expire Date: 06/07/2021
Job Categories: Other
Job Description
Senior Technical Writer – APIs
Senior Technical Writer – APIs

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant, and scalable designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.

We are actively looking for an passionate and detail-oriented technical writer to join our Customer Documentation team to develop high-quality API and SDK documentation. Five9 is a high-energy Agile software development environment. This is a full-time position.


Coordinate documentation specifications and design with product management and product development.
Manage all aspects of API documentation projects from estimation to delivery.
Collaborate with SMEs to proactively gather required information.
Create and maintain high-quality reference guides and code examples.
Learn and use the Five9 software of assigned products.
Ensure that deliverables conform to the company style.


Proven experience in documenting REST APIs and SDKs, influencing API design, and writing code examples to validate API documentation.
Extensive portfolio of superior writing examples that you are prepared to discuss.
Proven self-starter capable of using the Five9 software and researching content.
Experience with HTML, CSS, Java, JavaScript.
Proven expertise in working with MadCap Flare, Acrobat, Jira, and GitLab.
Excellent ability to estimate documentation projects and meet demanding deadlines in an Agile software development environment.
Strong problem-solving and analytical skills.
Excellent ability to explain complex technical ideas in terms appropriate for the audience.
Proven technical, writing, and oral communication expertise.
Experience with contact center technology, hosted software products, and VoIP are a plus.
5+ years of experience as a software technical writer.
Bachelor’s degree or equivalent.


Competitive base salary.
Benefits include medical, dental, and vision insurance, 401(k), and ESPP plans.
Direct applicants only.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA
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Company Description:
Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences. For more information visit
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